Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order or purchase a subscription
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Account credentials (username and password)
• Information about your children (age range for appropriate product selection)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders and subscriptions
• Manage your account and provide customer service
• Send order confirmations, shipping notifications, and account updates
• Process payments and prevent fraudulent transactions
• Personalize your experience and deliver age-appropriate products
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and resolve disputes
• Analyze website usage and trends

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (to securely process transactions)
• Shipping carriers (to deliver your orders)
• Email service providers (to send communications)
• Website hosting and analytics providers
• Customer service platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations. We may also disclose information to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for website functionality (e.g., shopping cart, account login)
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver personalized advertisements

You can control cookie settings through your browser. However, disabling cookies may affect website functionality and your user experience.

Children's Privacy

Our products are designed for children, but our website and services are intended for use by adults (parents and guardians). We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

When parents or guardians provide information about their children (such as age range for product selection), we use that information solely to deliver age-appropriate products and services. We do not use or share children's information for marketing purposes.

If you believe we have inadvertently collected information from a child under 13 without proper consent, please contact us immediately at info@playtimecrate.com, and we will promptly delete such information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing your personal information in certain circumstances

To exercise any of these rights, please contact us at info@playtimecrate.com or call us at 608-352-0141. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us at info@playtimecrate.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.